服务外包日语（第二版）

联系编辑

作者：金彩侠，栾超，李战军

ISBN：978-7-5685-1072-1

中图分类：外语教材

出版社：大连理工大学出版社

出版时间：2017-08-01

定价：40.00元

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教材目录
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教学资源

　　本教材为“十四五”职业教育国家规划教材，旨在指导学生熟悉对日服务外包业务流程，具备基本的知识、技能和素质，使之能够解决服务外包业务中所遇到的常见问题，从而尽快适应新的工作岗位，顺利完成从校园走入企业的过渡。按实际岗位技能需求和服务外包业务流程设计六个模块，每一模块列示数个相关工作案例，每一个工作案例都按照实际工作的六个规范环节展开。通过经典案例的步骤实施让学生了解对日服务外包业务的工作流程，掌握相关知识和技能，确保学习的过程就是工作的过程。

1　BPO 事業概要/1
仕事一　BPO とは何か ……………… 2
仕事二　BPO 業務対応標準流れ …… 9
2 受付と振分/15
仕事一　受付の事例 ……………… 16
仕事二　振分の事例 ……………… 31
3 作業/39
仕事一　データの入力事例Ⅰ …… 40
仕事二　データの入力事例Ⅱ …… 52
仕事三　データの仕訳事例 ……… 60
仕事四　データ処理の事例Ⅰ …… 68
仕事五　データ処理の事例Ⅱ …… 76
仕事六　データ処理事例Ⅲ ……… 85
4 問い合わせの事例とチェックの事例/95
仕事一　問い合わせの事例………… 96
仕事二　チェックの事例…………… 110
5 報告と納品/119
仕事一　報告の事例………………… 120
仕事二　納品の事例………………… 128
6 総合事例/135
仕事一　事例Ⅰ……………………… 136
仕事二　事例Ⅱ……………………… 147

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CONNECT:[ UseTime:0.004662s ] mysql:host=8.142.115.240;port=3306;dbname=demo_dutp_cn;charset=utf8
SHOW FULL COLUMNS FROM `xn_keyword` [ RunTime:0.016435s ]
SELECT * FROM `xn_keyword` WHERE `type` = 'sve' AND `type_resources` = 2 ORDER BY `sort` DESC [ RunTime:0.002959s ]
SHOW FULL COLUMNS FROM `xn_category` [ RunTime:0.019977s ]
SELECT * FROM `xn_category` ORDER BY `sort` ASC,`id` ASC [ RunTime:0.476321s ]
SELECT * FROM `xn_category` WHERE `type` = 1 AND `is_plan` = 1 ORDER BY `sort` ASC,`id` ASC [ RunTime:0.103356s ]
SELECT * FROM `xn_category` WHERE `type` = 1 ORDER BY `sort` ASC,`id` ASC [ RunTime:0.277556s ]
SELECT * FROM `xn_category` WHERE `type` = 2 ORDER BY `sort` ASC,`id` ASC [ RunTime:0.016226s ]
SHOW FULL COLUMNS FROM `xn_online` [ RunTime:0.016906s ]
SELECT * FROM `xn_online` WHERE `category_name` = 'sve' AND `type` = 1 ORDER BY `sort` DESC [ RunTime:0.002917s ]
SELECT * FROM `xn_online` WHERE `category_name` = 'sve' AND `type` = 2 ORDER BY `sort` DESC [ RunTime:0.002814s ]
SELECT * FROM `xn_online` WHERE `category_name` = 'sve' AND `type` = 3 LIMIT 1 [ RunTime:0.002777s ]
SHOW FULL COLUMNS FROM `xn_sve_category` [ RunTime:0.017259s ]
SELECT * FROM `xn_sve_category` WHERE `pid` = 0 AND `status` = 1 ORDER BY `sort` ASC [ RunTime:0.002877s ]
SELECT * FROM `xn_sve_category` WHERE `pid` = 46 [ RunTime:0.002818s ]
SELECT * FROM `xn_sve_category` WHERE `pid` = 61 [ RunTime:0.002741s ]
SELECT * FROM `xn_sve_category` WHERE `pid` = 62 [ RunTime:0.002738s ]
SELECT * FROM `xn_sve_category` WHERE `pid` = 68 [ RunTime:0.002734s ]
SELECT * FROM `xn_sve_category` WHERE `pid` = 63 [ RunTime:0.002676s ]
SELECT * FROM `xn_sve_category` WHERE `pid` = 49 [ RunTime:0.002776s ]
SELECT * FROM `xn_category` WHERE `type` = 1 AND `is_plan` = 1 AND `category_type` = 'sve' ORDER BY `sort` ASC,`id` ASC [ RunTime:0.003877s ]
SHOW FULL COLUMNS FROM `xn_footer` [ RunTime:0.017123s ]
SELECT * FROM `xn_footer` ORDER BY `sort` DESC [ RunTime:0.002782s ]
SELECT * FROM `xn_footer` WHERE `type` = 1 ORDER BY `sort` DESC [ RunTime:0.002780s ]
SELECT * FROM `xn_footer` WHERE `type` = 2 ORDER BY `sort` DESC [ RunTime:0.002788s ]
SHOW FULL COLUMNS FROM `xn_books` [ RunTime:0.016666s ]
SELECT * FROM `xn_books` WHERE `id` = 2323 LIMIT 1 [ RunTime:0.002863s ]
SELECT * FROM `xn_books` WHERE `category_id` = 459 LIMIT 4 [ RunTime:0.087806s ]
SHOW FULL COLUMNS FROM `xn_main_banner` [ RunTime:0.016444s ]
SELECT * FROM `xn_main_banner` WHERE `category_id` = 261 ORDER BY `sort` DESC LIMIT 1 [ RunTime:0.002836s ]
SELECT * FROM `xn_main_banner` WHERE `category_id` = 260 ORDER BY `sort` DESC LIMIT 1 [ RunTime:0.002778s ]
SHOW FULL COLUMNS FROM `xn_download` [ RunTime:0.016108s ]
SELECT `d`.*,c.title as category_name FROM `xn_download` `d` INNER JOIN `xn_category` `c` ON `c`.`id`=`d`.`category_id` WHERE `d`.`book_id` = '2323' [ RunTime:0.011417s ]
SHOW FULL COLUMNS FROM `xn_download_category` [ RunTime:0.015918s ]
SELECT `images` FROM `xn_download_category` WHERE `id` = 34 LIMIT 1 [ RunTime:0.002652s ]
SELECT `images` FROM `xn_download_category` WHERE `id` = 3 LIMIT 1 [ RunTime:0.002690s ]
SHOW FULL COLUMNS FROM `xn_editor` [ RunTime:0.015998s ]
SELECT * FROM `xn_editor` WHERE `id` = 74 LIMIT 1 [ RunTime:0.002768s ]

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