Unit One
An Introduction to Business Logistics
PartⅠ　Definition of Business Logistics　2
PartⅡ　Sample Communications　4
PartⅢ　Practical Readings　7

Unit Two 
Customer Service
PartⅠ　An Introduction to Customer Service　18
PartⅡ　Sample Communications　21
PartⅢ　Practical Readings　25

Unit Three 
Packaging
PartⅠ　An Introduction to Packaging　36
PartⅡ　Sample Communications　39
PartⅢ　Practical Readings　43

Unit Four 
Transportation
PartⅠ　An Introduction to Transportation　52
PartⅡ　Sample Communications　54
PartⅢ　Practical Readings　58

Unit Five
Inventory and Warehouse
PartⅠ　Definition of Inventoryand Warehouse　68
PartⅡ　Sample Communications　70
PartⅢ　Practical Readings　72

Unit Six
Distribution
PartⅠ　An Introduction to Distribution　82
PartⅡ　Sample Communications　83
PartⅢ　Practical Readings　87

Unit Seven 
Purchasing
PartⅠ　An Introduction to Purchasing　96
PartⅡ　Sample Communications　98
PartⅢ　Practical Readings　102

Unit Eight
An Introduction to Supply Chain Management
PartⅠ　Description and Definition of Supply Chain Management　112
PartⅡ　Sample Communications　115
PartⅢ　Practical Readings　119

Unit Nine
Business Logistics Letters&Documents
PartⅠ　An Introduction to Documentation　128
PartⅡ　Sample Communications　131
PartⅢ　Practical Readings　134

Unit Ten 
Logistics Finance
PartⅠ　The Concept of Logistics Finance　146
PartⅡ　Sample Communications　148
PartⅢ　Practical Readings　152

参考文献　158

附录
附录1　拓展阅读　159
附录2　物流单证　160
附录3　物流专业术语　173