Chapter 1　English at Airport
Unit 1  Going Through Check-in Formalities　2
Unit 2  Checking & Consigning Luggage　14
Unit 3  On the Plane　28
Unit 4  At the Immigration Office　40
Unit 5  Going Through Customs　55

Chapter 2　English at Travel Service
Unit 1  Job Interview and Training of New Clerks　70
Unit 2  Introduction of Tourism Products　85
Unit 3  Talking about Itinerary　97
Unit 4  Helping to Make Reservation　113
Unit 5  Handling Complaints　125

Chapter 3　English for a Tour Guide
Unit 1  Meeting on Arrival & Seeing off on Departure　140
Unit 2  Sightseeing　152
Unit 3  Shopping　166
Unit 4  Recreation　178
Unit 5  Handling Emergency Case　191

Chapter 4　English at Hotel
Unit 1  Checking-in and Checking-out　204
Unit 2  Housekeeping Service　217
Unit 3  Food and Beverage　229
Unit 4  Exchange of Foreign Currency　240
Unit 5  Convention and Exhibition Service　251

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